Most Frequently Asked Questions

What is Switch?

Switch is a Web mailing service that allows you to send, remotely print and post your documents from your web browser to any US domestic address.

 

Do you read documents/letters uploaded?

No, we don’t. We have high privacy standards. Please refer to our Privacy Notice.

 

How long will it take for the letter to be delivered?

Your mail should be delivered within 5 business days. It will take us 2 business days (max) to handle your document (document printing, folding, inserting, applying postage) and to send it to the USPS. The USPS First Class Mail service has a 1-3 business days estimated delivery lead time. The USPS First-Class Mail is not a guaranteed service. More info from USPS here.

 Due to COVID-19 and USPS employee availability, there may be temporary delays to some mail delivery. More information here

 

How secure is Switch?

The security of your data is our highest priority.
Each Switch production facility routes documents using a secure and completely automated process. The elimination of manual labour and human error allows for guaranteed reliability and decreased delivery time.
Switch and its state-of-the-art production facilities provide the highest level of security and service:

  • Data transfer by secure protocol (SSL) identical to those used for banking transactions
  • 24/7 surveillance ensures operational continuity
  • Electrical infrastructure with back-up generators
  • Fire prevention measures

What kind of file format can I upload?

You can upload .pdf and .docx file format document.

Can I upload different paper format sizes?

The app supports currently only US letter size that is 8½ × 11 inches.

How to get a refund?

We will be happy to help, please get in touch with our customer service here or email us at support@switchmail.com.

Can I sign up for an account if living outside of the USA ?

Yes, you can sign up and use our services from anywhere. However, Switch is intended for domestic mail so you must have a sender address in the US.

What payments are accepted?

You can pay and add funds to your account via any accepted VISA, MASTERCARD, AMERICAN EXPRESS credit and debit cards.

How much does it cost?

Nothing, you can start using our app for free. There are no monthly fees, credit required, commitments or minimum usage. You only need to pay when you want to post a letter.

Can I post internationally?

At the moment we only deliver letters in the USA.

When will the recipient receive the letter?

Switch produces and sends out mail to the USPS within two working days of documents being uploaded.

Can I send more than one document in a letter?

You can send as many Adobe PDFs and Microsoft Word documents as your wish. Each document must be in US Letter format and must be less than 4MB.

Which type of envelope do you provide?

We use 3 types of envelope as follow:

  1. Small: Two windows Documents are tri-folded, Format: 4.125”x9.5”, max 4 pages (one-sided)
  2. Medium: Two windows, Documents are bi-folded, Format: 6”x9.5”, max 12 pages (one-sided)
  3. Large: One big window (for sender and recipient), Documents are not folded, Format: 9.5”x12.5”, max 49 pages (one-sided)
Switch is a trademark of Quadient, Inc. All rights reserved ©2020 Quadient, Inc.